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Celebrating

years of Comfort

Over 250,000 Orders and Counting

Celebrating

years of Comfort

Over 250,000 Orders and Counting

Celebrating

years of Comfort

Over 250,000 Orders and Counting

Celebrating

years of Comfort

Over 250,000 Orders and Counting

Shop our new arrivals:

\ \ AeroVent Cooling Shell](/content/products/aerovent-cooling-shell/index.html)

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About Gobi

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Policies Overview

We want you to feel confident in every purchase. If something isn’t quite right, we’re here to make returns and exchanges simple and straightforward.

• 30-day return and exchange window

• Free exchanges within the U.S.

• No restocking fees

• 1-year warranty on all products

• Final sale items are not eligible for return

Returns & Exchanges

Fit, color, or style issues

If your item isn’t the right fit or style, we’re happy to help you exchange or return it.

30-Day Exchange Policy

You can return or exchange items within 30 days of delivery, or 30 days after Christmas, whichever is longer.

Shipping

Exchanges in the U.S. qualify for free processing. A discounted return label is available at checkout. If not selected, return shipping costs are the customer’s responsibility.

Please allow 2–3 business days for processing.

Return Requirements & Refunds

• Items must be unused and unwashed

• Must include battery and charger

• Must be in saleable condition

• Free of pet hair, smoke, or strong odors

• RMA must be clearly marked on the package

Refunds

Refunds are issued to the original payment method.

Items returned in unsellable condition will not be refunded.

Special Cases

Free Gift with Purchase

Free gifts must be returned in original condition. If not returned, or if your order falls below the promotional threshold, the value may be deducted from your refund.

Final Sale

Final sale items are not eligible for return or exchange.

Warranty & Support

All products are backed by a one-year warranty covering defects in materials and workmanship.

Rechargeable batteries are covered for 90 days.

If your product has a defect, we’ll repair or replace it.

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